Do what’s best for the client

Consider the long-term relationship rather than the short-term gain.  Put yourself in the client’s position to understand what will be most valuable to them. And, do not compromise on ethics. 

Focus on solutions

Another way to say this: focus on what works.  Ask yourself how can I solve this problem instead of looking for someone to blame.  Remember that at the other end of any business relationship is another human being – “just like me”.  And, be realistic about what is possible.

Practice excellence

Each one of us has the capacity for excellence – reaching for it takes courage, determination and perseverance.  And, learn when to say it’s good enough even if it’s not perfect.  

Build trust

This is about personal integrity.  Start with the idea that the other person means well (no matter how misguided you think they are).  Practice listening and mindful speaking.  And, don’t be afraid to stand up for yourself.  

Own your attitude

“Attitude is the difference between an ordeal and an adventure.” (Bob Bitchin) 

Every day, every moment we can choose how to interact with the world.  

Having fun and working hard are not mutually exclusive. It’s about balance.  Your well-being is important.  And, take the time and energy to take care of yourself and your loved ones.